Kept Support
Need help with Kept, your subscription, or reporting a bug? We're here for you.
Direct Support Channel
Email us at waaizkhan55@gmail.com
Also reachable via support@kept.app · Developer: Muhammad Waaiz Manzoor
Quick FAQ
Common questions, answered.
Your Kept Pro subscription is tied to your Apple ID (or the optional account you signed in with). If you reinstalled Kept or switched to a new iPhone, you can restore your Pro entitlement in seconds without being charged again.
Step-by-step
- Open Kept and tap your avatar in the top-right corner of Home to open Settings.
- Scroll to the bottom group and tap "Restore purchases" (or tap "Restore purchases" directly on the Kept Pro screen).
- Make sure you are signed into the same Apple ID used for the original purchase.
Kept is local-first. Your saved memories, original photos, voice recordings, and reminders are stored encrypted directly on your phone. We do not require an account to use the core app, and we never sell your personal information or use your memories for advertising.
Step-by-step
- Original photos and audio remain on your device.
- Before a photo is sent for cloud AI understanding, Kept protects sensitive areas on-device first.
- You can export all your memories anytime or use "Delete All Memories" in Settings → Your Data.
Subscriptions and free trials are managed directly through Apple App Store billing so you always have full control. You can cancel anytime at least 24 hours before your 7-day trial ends and no charge will be made.
Step-by-step
- Open Kept → Settings → tap "Manage" on your Kept Pro plan card (or open the iOS Settings app → tap your name → Subscriptions).
- Select "Kept" from your active subscriptions list.
- Tap "Cancel Free Trial" or "Cancel Subscription" and confirm.
Send a Support Note
Tell us what's on your mind.
Send a message directly to the Kept team or report an issue with your iOS build.